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Post Info TOPIC: My Review of the Trump International Hotel Las Vegas - POOR
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My Review of the Trump International Hotel Las Vegas - POOR


Worst experience at a hotel EVER! Left the entire state of Nevada after being treated so poorly by the front desk! No wonder they are giving away rooms at less than $100 per night! No Casino, WAY FAR from the main strip and hands down the WORST customer service at the front desk that you will ever experience! This visit to Trump Las Vegas has opened my eyes to just how poorly Trump properties are run! (reservation numbers 1159320 and 1157063) - Stayed in Room 2023, bath robes were rock hard and shrunken from being washed and re-used so much.. Most uncomfortable mattress I have ever slept on, I could feel the springs popping when I got into bed. Comes with full kitchen, but no silverware or plates? Wife slipped and fell in the bathroom due to the slick marble floors without any kind of rug or mat by the tub. Paid top dollar for what amounts to crap. Avoid this place! It's been two weeks and no return call after filing a complaint. Front desk are as rude as they come. Wished that I had known this before I voted last year! Even the construction standards are sub-par as it sounds like a freight train coming thru your room when the wind blows as the glass is not air tight. I probably would have overlooked ALL of this if the service wasn't so poor! If you don't have good customer service then you don't have anything worth bragging about. Does anyone disagree?

There were some nice things about the hotel but after having drove from Michigan to Las Vegas on our vacation out west, only to be treated so poorly and have to change our vacation plans because of the unhelpful front desk manager I simply refuse to say anything nice about this hotel. Sorry for the rant, but don't bet your vacation on this place folks! We were lucky, we had our Corvette and enough money to stay anywhere in Las Vegas we wanted, so we left Las Vegas 3 days early and went to Zion, Utah where we were treated excellent and enjoyed the rest of our vacation out west, no thanks to Trump International Las Vegas!



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You were by all accounts having a great time until Las Vegas.

Let them have it !!!

We work way-too-hard for the dollars we earn. The least anyone can show is a little respect when you're spending this hard-earned with them. After-all, your $$$ is keeping them paid, so the least they can do for you, is their job properly.


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Thanks Rastus! All the things I mentioned all could have been things that I let go, if only I was treated right.

Here you can see the 1st night we arrived from Utah. I wasn't being cheap, merely paying their advertised rate. The following day we left for California, and while we had some issue with the hotel there, it was a mom and pops hotel and they made us feel important even though they could not help us. The traffic was too much for us so we headed back to Las Vegas to spend the remainder of our vacation.

Then, upon arrival a few hours before 7am I made this reservation at the front desk in person.

The agreement was that I would get a 7am check in and a regular room. When I got back there two hours later at 7am I even looked the same guy in the eye who told me that unless I paid him an extra $200 I would have to live with a handicapped room for the duration of my stay. Clearly there were rooms available if $200 was the only issue, and what if someone who was handicapped visited the hotel and needed that room? It's just bad customer service all the way around that caused us to leave the entire state.

Worse part is Rastus, it's been two weeks... No call, no nothing... They really don't care... It took 24 hours to reach Las Vegas, by car, and the expense wasn't exactly pocket change. To be treated like that really is a let down! I've been let down before but never again by Trump International! 



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It's no wonder they are giving away rooms for $100 a night with customer service like that!



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Well, I got a call last week from the Trump Las Vegas.... 

They claim that I am not banned from the Hotel and the only person who can ban someone from their property is the security supervisor, not the hotel manager... They also apologized for the poor experience but no olive branch or show of good faith... Who really knows... but do I really want to drive 2000 miles to find out? 

idontknow.gif 

Meanwhile, I am pretty sure OJ is still banned from the Cosmopolitan... lol!

 

Ok, since they at least called an apologized I can now feel somewhat good about talking about all the good things there at the Trump International Las Vegas...

For starters, when I had first arrived the valet looked and acted very professional... I had no issues turning over my keys to the valet at Trump International... I did however decline to allow the valet at the Flamingo to park my ride - so obviously you get an idea of just how grand the place is..

From there we entered the main lobby which is guided in crystal, marble floors and of course gold accents against a white base. It's very difficult to take it all in without looking like a complete tourist so I didn't get any photos of the lobby but I wished I had.. 

Checking in at 10pm seemed to be quite easy, but then again most of the day had passed. Getting into the least expensive room they offer (sans the handicapped room they wanted to put me in my 2nd stay lol) it's clear everything is pretty much high end... From the Trump brand bottled water, to the cool presidential colored pens they give you with a special rubber tip for use on iPhones and touch screens. 

Full kitchen, but you'll have to phone room service if you need silver and flatware. Overall the room was very nice with the exception of the bed which I found to be too stiff... but some might like that.. I felt it was stiff to the point I could feel the springs and I am more of a soft bed kind of fan. Still the linen was all clean, folded nicely and smelled good. I felt worse mattresses but I've felt much better.

Moving on into the bathroom... OMG, flipping telephone by the toilet even though now days most have cell phones it gives that touch of class incase you happen to fall off the toilet or have to take that important call while throwing up in the toilet. The floors can be slick, so put down some tiles because marble is slippery stuff when wet. The coolest thing in the bathroom by far is the jacuzzi tub... And not only that they have this really pretty color blue water that comes out of the spigot, almost like the color of a Bombay Sapphire bottle. You can't miss it, and amazing enough you don't get out of the tub looking like a pale Smurf. 

I also have to admit that the room service is really professional there too... Guy comes in your room and the whole nine yards. Good food too, as it was past 2am... Still no good steak options in Vegas past 11pm which I find odd... When I visit a Casino I am looking for good steak 24/7 whenever I feel like it... How expensive could it be for these hotels to keep a chef on staff that can cook a good steak? 

I'll also admit that the elevators in Trump International are the fastest I have ever been on with no G force going up or down! How they manage that is beyond me but it's something you can't help but notice.

Overall it really is a 5 star hotel, even if I did get shafted on our second visit. We happened to visit during a windstorm which was pretty strong. Perhaps the hotel is designed to channel and re-direct the wind since you could hear it, but in no way feel it... which is to say you would hear the howling but not feel the draft. Again, VERY high winds that night, so strong that some signs were blown down at other properties on the strip.

I take the time to mention this stuff because I didn't want people to think I was unable to notice the little things... Yes the hotel smelled great because there is no smoking, but to a smoker that's not a real big deal although every inch of the hotel was spotless. It is very odd that Trump International Las Vegas does not have some form of Casino - just because it's Las Vegas, but I guess it's more geared towards a "business" hotel than a entertainment hotel. 

I'd say that about sums it up. The good, bad and the ugly. I am most positive it was a Liberal that I was dealing with at the front desk during my second visit. Can't say I'd be back because of that because I'd be worried they weren't being straight with me, even if I had a reservation.  They would have to pay me to come back... LOL

Anyway, that's all that I am going to say about this... I'm over it... finally..



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Rastus wrote:

You were by all accounts having a great time until Las Vegas.

Let them have it !!!

We work way-too-hard for the dollars we earn. The least anyone can show is a little respect when you're spending this hard-earned with them. After-all, your $$$ is keeping them paid, so the least they can do for you, is their job properly.


 

You have got a damn good point there Rastus, and it's high time I updated this thread now that I have pointed out the positives and negatives with my first hand Trump experiences.

After writing the last entry to this thread I could not seem to let pass the incredible dissatisfaction I was feeling about my Trump experiences, after all I was

 

1) Promised a room at specific rate and check in time which I had put in writing (shown in photos above)

2) Had been up going on 24 hours in a two seat convertible driving in from California - read that as VERY TIRED and VERY IN NEED OF REST.

3) Waited around nearly 6 additional hours waiting for my room, only to be told it wouldn't be ready until late afternoon!

4) Had to leave Las Vegas and drive another 6 hours into Utah - THIS WAS DANGEROUS FOLKS! 

5) Return home to notify Trump International of this situation - no callback, NOTHING.

6) Posted negative comments on Trump International Las Vegas' Facebook page - along with poor reviews on web forums and hotel rating sites

7) Got tongue in cheek apology call from manager at Trump International Las Vegas, claiming Andy could not have done these things.

8) Reached out to Donald J. Trump himself on Twitter (within the last few weeks of this writing) - no responce

9) Reached out to Eric Trump on Twitter - (within the last few weeks of this writing) no response 

10) Reached out to Donald Trump Jr. on Twitter - (within the last few weeks of this writing) no response

 

So my question to forum friends is this, do I not have a right to be very upset about the way I was treated while on vacation 2500 miles from home, with the wife,

and having been up for such a long period of time, only to have to retreat North for another 6 hours to find accommodations? Isn't that the very definition of

"ruining a vacation"? I mean, we immediately started heading home a WEEK early from Utah because we were so tired and torn from the experience. This was

to be the vacation of our lives! Driving across county and visiting the West in a convertible Corvette on our 16th year anniversary. 

 

But here is the thing, as I compile all of this over time and allow my hot temper to cool - I start to wonder something very scary!

Am I wrong to now question my vote for Trump because one of his businesses not only failed me, but put me in serious harms way? Driving in that condition isn't

exactly safe and these people at Hotels know this. I had told them I was on the road over 24 hours, having returned from California earlier. 

 

Is it wrong to allow this one MAJOR (to me anyway) issue to completely and totally change my opinion of Trump? Is it fair to let someones business shortcomings

influence your opinion of them personally? It's warming up here in Michigan and today is our first real nice day! Honestly I don't want to return to Las Vegas, but

I feel like I really got screwed by Trump International! Yeah, California was on fire to the North and South - they had an excuse for having all their hotels at

capacity, but I felt welcome and never once felt like I was being cheated! Yet I can't say the same about the experience at Trump International Las Vegas...

They had the room! They just wanted more money than they agreed to, or get stuck in a handicapped room without the deep soaking whirlpool tube the wife

loved. They literally preyed on my lack of sleep and safety to make a few extra bucks! They didn't break us, we left the state... 

 

 



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SELLC wrote:
Is it wrong to allow this one MAJOR (to me anyway) issue to completely and totally change my opinion of Trump? 

 

Nope, not wrong at all. I'm just surprised that you think a vacation is the only thing he has made worse for you. The truth is, he has made many, many more things worse for all of us.

I am sorry about your vacation though, that should have been the ultimate road trip. Princess Putz and I are planning something similar for later this year, we'll probably fly in to Vegas and rent a car to drive out to Hoover Dam, Grand Canyon, and Petrified Forest taking as much of Route 66 as possible. Based on your review of Trump's hotel, we'll probably stay at the Rio again instead.



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PowerStroker wrote:
SELLC wrote:
Is it wrong to allow this one MAJOR (to me anyway) issue to completely and totally change my opinion of Trump? 

 

Nope, not wrong at all. I'm just surprised that you think a vacation is the only thing he has made worse for you. The truth is, he has made many, many more things worse for all of us.

I am sorry about your vacation though, that should have been the ultimate road trip.


 

Fingers crossed that everything settles down, & some normality settles back-in...

I hope the both of you guys have a great vacation when the time comes around.



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PowerStroker wrote:
SELLC wrote:
Is it wrong to allow this one MAJOR (to me anyway) issue to completely and totally change my opinion of Trump? 

 

Nope, not wrong at all. I'm just surprised that you think a vacation is the only thing he has made worse for you. The truth is, he has made many, many more things worse for all of us.

I am sorry about your vacation though, that should have been the ultimate road trip. Princess Putz and I are planning something similar for later this year, we'll probably fly in to Vegas and rent a car to drive out to Hoover Dam, Grand Canyon, and Petrified Forest taking as much of Route 66 as possible. Based on your review of Trump's hotel, we'll probably stay at the Rio again instead.


 

What happened on the vacation when we were at Trump International was much more personal PowerStroker, sitting there in parking garages in the wee hours of the morning waiting, the embarrassment, the going back and fourth between Trump and Parking garages waiting until 7am only to be let down, then let down several more times before ultimately being told that my room wouldn't be ready until late afternoon (unless we agreed to take a handicapped room without the features we were promised) really upset me. Then after all that, having to drive up into Zion, Utah after being up well over 24 hours really-really upset me. The worse part? Getting home and finding out that Trump, nor any of his employees or sons could give a $hit was pretty much the last straw for me. It's been festering every since. Now whenever I hear Trump, or his kids talking I can not help but to think back at the time me and the wife were stranded in Vegas while Trump International jerked us around, they didn't care... they still don't care. It was to be the vacation of a lifetime, but I was caught off guard and let down by a company that I would have least expected.

And that's just it, PowerStroker, having had this very personal experience / let down - it's very-VERY hard for me not to think of it every time I hear Trump talk. It's like I hear him talking, and I just rewind back to when I almost thought I was going to fall asleep driving into Utah because I got stiffed at Trumps! I can't seem to let it pass because it's a constant reminder! I am going to try one last ditch effort to send a very heated letter to Trump International letting them know just how badly my experience was, not that I would ever trust them to drive 2,500 miles for ever again.

With regards to your upcoming vacation, I'd highly recommend it! Although you should know that Las Vegas as a whole has really gone down the tubes! The Rio is a Caesars propriety, they pretty much own one half of Las Vegas while MGM owns the other half. When we were staying at Trump International-LV they did not have a Casino but were offering free shuttle service to and from Caesars between certain hours.. It was a joke really, but was not much of an issue as I'm not a real big gambler. I more or less enjoy the good food and amazing views - especially at night! Driving into Las Vegas from Utah was a pretty amazing sight as well,


Amazing part about Las Vegas is that you can rent pretty much any car you want! You can also buy the 420 there without any issue. You'll want to stock up on liquor as they will rape you for a bottle of anything, so if you plan on tying one on best to pick it up before you get to the strip or you'll have to visit some pretty salty areas if you wander off the strip. 

To be honest, my entire trip out West was most pleasurable in Utah. Salt Lake City is beautiful, and Park City feels like you're living in a movie. You would be wasting your entire trip if you did not spend the $40 or so bucks to drive thru Zion! It's that amazing! They don't call it the garden of the Gods for nothing! It's only about a 5 hour trip North, maybe much less in fact since I drove from Salt Lake City to Las Vegas, then to California, then back to Vegas only to get stiffed and then back up to Zion Utah. We also hit Colorado, the grand Canyon in Arizona and most of the hot spots in LA.

I highly suggest going as soon as possible! Renting a car is a good idea too, since I had to cancel my reservations at the Flamingo because I did not care for their valet. Had I rented a car I wouldn't have give a $hit who parked it... but having my car on the trip was well worth being selective about who I let park it and where since it almost felt magical, except for the part where we got the shaft at Trump International. 



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Rastus wrote:
 

Fingers crossed that everything settles down, & some normality settles back-in...

 


 

Everything pretty much was back to normal, soon as we got back into Utah it was over... but I could not seem to put it out of my mind that an establishment owned by our President, someone I voted for - someone I supported with campaign donations and countless purchases of campaign gear (expensive might I add @ $45-$60 per ball cap X 6), to be treated like that! I even flashed them my Trump "Gold" card... it didn't matter - in fact it almost felt like they started treating us like shit after we got back to Vegas from California... I was telling the front desk how we were big Trump fans and that we had just gotten back from the walk of Fame and had visited Donald Trump's star. That is honestly when it all started going down hill! Amazing isn't it! 


This is about how small you feel when you mention that you're a Trump fan at one of his properties

Is it possible to put your name on so much stuff that it gets passed around so much that it really doesn't mean $hit anymore? 



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So I sent email correspondence out to both Caesars and Trump International back towards the end of May... 

Not a single response! 

I think I am done with Las Vegas.. I can get better service here at home!

 

I don't know if what I am about to say is a symptom of Stockholm Syndrome, but if I were to give advice to people visiting Trump hotels I would tell them not to mention the fact they are a big Trump fan! 

Seems to me once you let them know you back the President they just treat you like absolute $hit... I don't know why, but they do... and they don't even bother to make it right later! Best to tell the front desk guy

that you're an avid Hillary Supporter just dying to give them a negative report and then I think maybe you'll get the kind of service you would expect from a Trump Property. 


One thing is for sure, Trump International is showing me absolutely no favoritism for being a supporter of Trump! I should also mention that Trump International Las Vegas busses all their people to Caesars if they

want to gamble because there is no Casino in Trump International Las Vegas... So I would guess that explains why Caesars was giving me the cold shoulder. Funny think is Caesars in Windsor Ontario recently started

following me on Twitter! LOL, not a snowballs chance in hell that I would ever give them another chance!

 

No, for me it's MGM... Have to say I have been receiving "Stellar" service from them since my departure from Trump / Caesars... Just funny how it all works out I guess... Think I am just about over it, or maybe not... LOL



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SELLC wrote:

 

Seems to me once you let them know you back the President they just treat you like absolute $hit...


 

Probably lucky that you're NOT an employee of his I'd guess....



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