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Post Info TOPIC: Snap On has one of the best tool warranty programs in the business! Thank you!


OUT-OF-HAND

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Snap On has one of the best tool warranty programs in the business! Thank you!


Recently had my old 1/4 Snap on ratchet loose some teeth after a few decades and I called into Snap On for a replacement. Without any issue or problems they offered to send me a rebuild kit free of charge, if I thought I could handle it - otherwise they would just send me an entire brand new ratchet. Thinking back it is pretty funny, what mechanic is going to say, "No I can't handle rebuilding a socket wrench yet I work on cars". LOL They also warrantied out an 18 mm that I had which was cracked! All of this over the phone!

Two days later my ratchet kit arrived. I have to admit I was a little intimidated having not ever rebuilt one before but it was fun and I even got to break out that expensive jewelers torx bit kit I bought to fix iPhones! LOL, I was used to the Snap on guy ferrying away these tools and rebuilding them in his truck returning them all nice and fresh, then I remembered I am just a mom and pops, and I don't have a Snap-On dude, LOL

Anyway it wasn't too bad, plus I got to deeply bond with a ratchet I use every day! I was worried that this would be like a Mercedes fuel distributor where you opened it up and a million springs came flying out, but it was relatively easy without any instructions which is a good thing because it did not include any! LOL

But again I must say that Snap-On has a Stellar return policy and they make it right!



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State of Michigan Certified Master Auto Mechanic +2

Specialty Certified Since 1994



IN THE RUNNING

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Good stuff !

You may have been better-off with a whole new ratchet .... But see how the rebuild kit goes for now...

The inside casting does open-up & wear a little too, meaning the life of the new teeth you now have may not last as long as the original ones did.

I know they say to oil them, but I've found that a good dose of grease inside works the best, as it pushed itself out as you use it, meaning that no dirt gets to enter.

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OUT-OF-HAND

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You are probably right that a new ratchet would have been better, but they did give me that option. I honestly feel like I could call them tomorrow and tell them I was not satisfied with the rebuild and they would send me a brand new ratchet too! But that is not how it played out, I am very happy with the rebuild and there was next to no damage inside the old unit. Once I got it cleaned out from all that dried up grease it was in very good shape. The new parts fit great and the ratchet feels excellent! I myself have a personal attachment to this old ratchet and a new one would not give that same feeling but it is even nicer to know I can rebuild this ratchet for many more decades to come!



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State of Michigan Certified Master Auto Mechanic +2

Specialty Certified Since 1994



IN THE RUNNING

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Yo,

That's great news ! I felt the same way with my 3/8"-ratchet when they gave me the rebuild kit, & it works just fine too, but didn't quite feel like a new one, that's all. I figured that a 1/4"-ratchet may have worn a little more in the casing than mine did, that's all.

If you're happy, I'm happy for you lol !

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OUT-OF-HAND

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Sure a new ratchet would be new. There is no denying that!

But this ratchet seemed to suffer from dried up lubrication. As you can see in the photos its a mess in there but once cleaned up there really wasnt any loss of material or significant wear at all! Id also be willing to bet that its just as smooth in operation as a new one! No doubt mine has some wear marks, scratches and battle wounds but I put them there so they dont bother me so much. 

The important part here is that if I wanted a new ratchet, I feel they would actually send me one. Id rather save them some money and just use the kit because I want them to be around forever! I am even going to place an order tonight to replace a lost 8mm 6 point deep well 1/4 inch socket. $23 every time me or the kid loses one of them little pricks! But what are you going to do? I buy a fair amount of hand tools from SnapOn.com because often times their brand new tools are less expensive than some of the used ones you see online! 



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State of Michigan Certified Master Auto Mechanic +2

Specialty Certified Since 1994



IN THE RUNNING

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Good stuff !

Don't be too concerned about saving them $$$...In all honesty ( at least here in Oz ) they're at least 4-5-times more pricey than say Stahl-Wille, so I like to think that you've already paid for your repair kit & /or/ 2nd-ratchet on the initial purchase price LOL !

The Snap-On man with his truck will be more than happy to pay you a visit SELLC...But he'd also want you buying stuff every visit to make it worth his while, so better to buy when you need to IMO lol !

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OUT-OF-HAND

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Got my 8mm, $23 1/4 inch socket in the mail today... Apparently the Blue Point double flare tool is on backorder so I will have to keep using the inexpensive kit I have.

The ratchet is working great, smoother than ever! Although from the looks of the internals from before (crusty and rusty) it is a wonder it even worked!

Very happy with the replacement gear set kit, the ratchet literally works like NEW now! 



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State of Michigan Certified Master Auto Mechanic +2

Specialty Certified Since 1994

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